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Chatbot Analytics: 9 Key Metrics You Must Track in 2024 What they lack in accuracy, they make up by being constantly available to consumers in search of quick answers or assistance. According to IBM’s facts about bots, they can answer 80% of a user’s routine questions, cutting customer service costs by more than 30%. On…
5 Best Shopping Bots For Online Shoppers The experience begins with questions about a user’s desired hair style and shade. Inspired by Yellow Pages, this bot offers purchasing interactions for everything from movie and airplane tickets to eCommerce and mobile recharges. Kik Bot Shop focuses on the conversational part of conversational commerce. Customer representatives may become too busy…
